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effective account management
Our dedicated account management team provides a wide range
of services to increase the effectiveness and efficiency of your
business travel operation.
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working with you to develop a managed travel policy, and helping communicate the benefits within your organisation |
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analysing current travel patterns to identify where value
can be added and costs reduced |
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assessing targets and determining service level compliance |
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measuring and monitoring key performance indicators |
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recommending follow-up procedures and service enhancements |
You have easy access to your customised account management data through the Selfcontrol portal, at all times. This exclusive feature gives you accurate, up-to-date figures and management reports whenever your business needs them.
your assurance of competitive rates
Hatch Ferguson is a member of the exclusive Advantage Focus Partnership - an organisation with the massive buying power
needed to compete with the largest global operators.
Membership is only available to travel management companies
who are fully licensed and bonded, and who meet strict criteria
in terms of customer care, product knowledge and staff training.
find out more about switching to self booking >
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case studies
global travel with London billing
A global pharmaceutical company
was looking for an agent capable of processing its international travel arrangements...read more »
central government department
using traditional travel consultants
Hatch Ferguson was approached by
a large government department to
handle a major international travel operation, involving complex and
unusual arrangements...read more »
Selfcontrol - lower costs,
more control
A London-based group of independent shipbrokers was looking for an agent capable of introducing tight controls
over their travel arrangements, with a
view to improving efficiency and cutting costs...read more »
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